Additional Information

View Camera Details

1. Log in to the Virtual Keypad app and enter your User Code.

2. Select the (Video) icon, then select the VUE camera you want to configure settings for.

3. Select the icon at the top of the screen.

4. In Camera Details, select > to view the following information:

   • Name

   • MAC Address

   • Serial Number

   • Last Check-In

   • Wireless Signal Strength

Delete a Region or Line

1. Log in to the Virtual Keypad app and enter your User Code.

2. Select the (Video) icon, then select the VUE camera with the region or line you want to delete.

3. Select the icon at the top of the screen.

4. In Set Up Regions, select >.

5. Select the colored box with the number of the region or line you want to delete, then select
   Delete Region or Delete Line.

6. Select Save at the top of the screen.

Edit Camera Display Page

Adjust Camera Layout

You can display your cameras in a list or grid view. Complete the steps below:

1. Log in to the Virtual Keypad app and enter your User Code.

2. Select the (Video) icon

3. Select one of the following icons at the top of the screen:

   • List View — Displays one camera per row.

   • Grid View — Displays two cameras per row.

Reorder Cameras

You can reorder how cameras appear in the camera display page. Complete the steps below:

1. Log in to the Virtual Keypad app and enter your User Code.

2. Select the (Video) icon

3. Select the icon at the top of the screen.

4. Drag the cameras to reorder them.

5. Select < Back to view the newly reordered cameras.

Filter Camera Clips

1. Log in to the Virtual Keypad app and enter your User Code.

2. Select the (Video) icon, then select the VUE camera you want to filter clips for.

3. At the top of the screen, select the icon.

4. In Date Range select one of the following options to filter event clips by the date:

   • Today

   • Yesterday

   • Previous 7 Days

   • Previous 30 Days

   • Custom Date Range

5. If video analytics are enabled, in Event Type, select the checkbox for any of the following options to filter event clips by analytic detections:

   • Person Detected

   • Vehicle Detected

Enable Video Access to Technicians and Dealers

In Virtual Keypad, you can choose to allow video access to technicians and dealers. When video access is enabled, all Administrator level app users receive a notification email. To enable video access, follow the steps below:

1. Log in to the Virtual Keypad app and enter your User Code.

2. Select the icon, then go to Settings > Video > Privacy.

3. Toggle Allow Video Access Any Time ON to grant technicians and dealers unlimited access to the video feed. If Allow Video Access Any Time is toggled OFF, you can enable Grant Temporary Access to allow technicians and dealers access to video for 12 hours. Access can be revoked instantly by selecting Revoke Access or disabling All Video Access Any Time.

Enable Push Notifications

Subscribe to push notifications on your camera for online, offline, and defined regions and lines.

1. Go to the Virtual Keypad app, then enter your User Code.

2. Select the (More) icon, then select Settings.

3. Go to Push Notifications, then select Cameras.

4. Push notifications are enabled by default. Toggle Push Notifications OFF to disable push notifications.

5. If Push Notifications are enabled, select the toggle Person or Vehicle ON to be notified when those detections occur.

6. Select Save in the top-right corner. You will receive a push notification any time there is a camera detection.